LearnZA eLearning Marketplace (“LearnZA”)
Thank you for choosing LearnZA for your educational and professional development needs. We are dedicated to providing you with exceptional learning experiences through our courses and services. Please read our Refund Policy carefully to understand the conditions under which refunds may be granted.
1. General Policy
At LearnZA, all sales for online course purchases and instructor registration payments are final. We do not offer refunds for these services because once access is granted, we cannot control the usage of our products. Our content is delivered digitally and access is granted immediately upon purchase, making it impossible to return the product.
2. Exception for Incorrect Purchases
The only exception to our no-refund policy is if a payment error occurs, such as a client accidentally paying for a more costly service when they intended to purchase a less expensive product. Such cases will be considered for a refund and handled on an individual basis to ensure fairness and customer satisfaction.
3. Refund Process
Approved refunds will be processed to the original method of payment within seven (7) working days from the approval date. Please note that any transaction fees incurred will be deducted from the refund amount.
4. Requesting a Refund
To request a refund, please contact our front desk via the provided phone numbers. Our team will guide you through the process and provide any necessary assistance.
Contact Information:
- +260 977 251 820
- Service Hours (8am – 5pm daily)
5. Modifications to the Refund Policy
LearnZA reserves the right to modify this Refund Policy at any time. Changes will be communicated through our website and are effective immediately upon posting. Please review this policy periodically to ensure you are aware of any updates.