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    1. Introduction

    LearnZA eLearning Marketplace (“LearnZA,” “we,” “us,” or “our“) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.learnza.com and our mobile application, including any other media form, media channel, or related platforms (collectively, the “Platform“).

    By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

    2. Definitions

    • Personal Data: Any information that relates to an identified or identifiable individual.
    • Processing: Any operation performed on Personal Data, whether or not by automated means.
    • Data Controller: The entity that determines the purposes and means of processing Personal Data.

    3. Information We Collect

    A. Personal Data

    We may collect the following Personal Data:

    • Identity Information: Full name, username, password, date of birth, and gender.
    • Contact Information: Email address, postal address, telephone number.
    • Financial Information: Payment card details, bank account information, billing address, and transaction history.
    • Profile Information: Courses enrolled, certifications obtained, interests, preferences, feedback, and survey responses.
    • Educational Information: Academic history, qualifications, and professional certifications.
    • Communications: Records of your communications with us, including support requests and feedback.

    B. Automatically Collected Information

    When you access the Platform, we may automatically collect:

    • Log Data: IP address, browser type and version, operating system, access times, and pages viewed.
    • Device Information: Device type, unique device identifiers, mobile network information.
    • Usage Data: Information about how you interact with the Platform, such as features used and links clicked.
    • Location Data: Approximate location based on IP address or GPS data (with your consent).

    C. Cookies and Similar Technologies

    We use cookies, web beacons, pixel tags, and other tracking technologies to collect information about your interactions with the Platform. For detailed information, please refer to our Cookies Policy.

    4. How We Use Your Information

    We may use your information for the following purposes:

    A. Service Delivery

    • Account Management: To create, maintain, and secure your account.
    • Course Access: To provide you with access to courses and educational content.
    • Transactions: To process payments and fulfill purchases.

    B. Communication

    • Administrative Communications: To send you information regarding your account, transactions, or changes to our terms and policies.
    • Promotional Communications: To send newsletters, offers, and other marketing communications (you may opt-out at any time).

    C. Personalization and Analytics

    • Personalization: To tailor content, recommendations, and advertisements to your interests.
    • Analytics: To monitor usage patterns and analyze trends to improve the Platform’s functionality and user experience.

    D. Legal and Compliance

    • Legal Obligations: To comply with legal obligations, court orders, or governmental requests.
    • Enforcement: To enforce our Terms of Use and other agreements.

    E. Other Purposes

    • Security: To detect, prevent, and address technical issues or fraudulent activities.
    • Aggregated Data: To create aggregated or anonymized data for analytical and marketing purposes.

    5. Legal Basis for Processing

    We process your Personal Data based on the following legal grounds:

    • Consent: When you have given explicit consent for processing (e.g., subscribing to a newsletter).
    • Contractual Necessity: To fulfill our contractual obligations to you (e.g., providing access to purchased courses).
    • Legal Obligation: To comply with legal requirements.
    • Legitimate Interests: For our legitimate business interests, such as improving our services, provided your rights do not override these interests.

    6. Disclosure of Your Information

    We may share your Personal Data with:

    A. Service Providers

    Third-party vendors and service providers who perform services on our behalf, such as:

    • Payment processors
    • Cloud storage providers
    • Marketing and analytics services
    • Customer support platforms

    Note: These parties are contractually obligated to protect your data and use it only for the purposes we specify.

    B. Instructors and Educational Partners

    • Instructors: When you enroll in a course, the instructor will have access to your name and profile information to facilitate course delivery.
    • Partners: We may share data with educational institutions or certification bodies for accreditation purposes.

    C. Legal Requirements

    We may disclose your information:

    • In response to a subpoena, court order, or legal process.
    • To establish or exercise our legal rights.
    • To defend against legal claims.
    • When we believe disclosure is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or as otherwise required by law.

    D. Business Transfers

    In the event of a merger, acquisition, financing, or sale of assets, your Personal Data may be transferred to a successor or affiliate as part of that transaction.

    7. International Data Transfers

    Your information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws different from those of your country.

    We take appropriate measures to ensure that your Personal Data remains protected in accordance with this Privacy Policy, including using standard contractual clauses approved by relevant regulatory authorities.

    8. Data Security

    We implement a variety of security measures to maintain the safety of your Personal Data:

    • Encryption: Data encryption in transit and at rest.
    • Access Controls: Restricted access to personal information to authorized personnel only.
    • Security Audits: Regular security assessments and vulnerability testing.

    Please Note: While we strive to protect your Personal Data, no method of transmission over the internet or electronic storage is 100% secure.

    9. Data Retention

    We retain your Personal Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

    • Active Accounts: For the duration your account is active.
    • Legal Compliance: As required to comply with legal obligations.
    • Dispute Resolution: To resolve disputes and enforce our agreements.

    10. Your Rights

    Depending on your jurisdiction, you may have the following rights regarding your Personal Data:

    A. Access and Portability

    • Right to Access: Request confirmation of whether we are processing your Personal Data.
    • Data Portability: Receive a copy of your Personal Data in a structured, commonly used, and machine-readable format.

    B. Rectification

    • Correction: Request correction of inaccurate or incomplete Personal Data.

    C. Erasure

    • Right to be Forgotten: Request deletion of your Personal Data under certain circumstances.

    D. Restriction of Processing

    • Request to restrict the processing of your Personal Data when you contest its accuracy or object to its processing.

    E. Objection

    • Object to the processing of your Personal Data for direct marketing purposes or when processing is based on legitimate interests.

    F. Withdraw Consent

    • Withdraw consent at any time where we rely on your consent for processing.

    To Exercise Your Rights: Please contact us using the contact information provided in Section 14.

    Verification: We may need to verify your identity before fulfilling your request.

    11. Children’s Privacy

    Our Platform is not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children under 18. If you believe we have collected data from a child under 18, please contact us to request deletion.

    12. Cookies and Similar Technologies

    We use cookies and similar tracking technologies to:

    • Authenticate Users: Verify your account and device.
    • Preferences: Remember your settings and preferences.
    • Analytics: Understand how you use our Platform to improve services.
    • Advertising: Deliver relevant advertisements.

    Managing Cookies: You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the Platform may not function properly without cookies.

    For more details, please refer to our Cookies Policy.

    13. Third-Party Websites

    Our Platform may contain links to third-party websites or services that are not owned or controlled by LearnZA. We are not responsible for the privacy practices of such websites. We encourage you to review the privacy policies of any third-party sites you visit.

    14. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Changes are effective when they are posted on this page. We will notify you of significant changes by:

    • Posting a prominent notice on our Platform.
    • Sending an email to registered users.

    15. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

    • Email: privacy@learnza.com
    • Phone: +260 772 021 313
    • Address: 4 on Bishops Office Park, Bishops Road Kabulonga, Lusaka, Zambia

    16. Complaints

    If you believe that we have infringed your privacy rights, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.